Privacy Policy

Effective Date: 01/01/2025

At vifaa.shop (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website and purchase our handmade fleece products.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, contact us, or interact with our website, we may collect:

Full name
Email address
Phone number
Delivery and shipping address
Billing details
Any information you provide through customer inquiries or order notes

b) Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and browsing activity
Website usage information through cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process, prepare, and deliver your orders
Communicate order updates and shipping information
Respond to inquiries and provide customer support
Personalize and improve your shopping experience
Improve our products, website performance, and services
Send promotional updates and offers where you have chosen to receive them
Prevent fraud and maintain website security

3. Payment Information

We do not store your payment card details.

Payments made through vifaa.shop are securely processed by trusted third-party payment providers. These providers manage payment processing under their own privacy and security standards.

4. Cookies

vifaa.shop uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze website traffic and shopping behavior
Support a smoother checkout experience

You may adjust cookie preferences through your browser settings; however, disabling cookies may limit some website features.

5. Sharing of Information

We do not sell, trade, or rent your personal information.

We may share information only where necessary with:

Delivery and courier partners for order fulfillment
Payment service providers
Website hosting and technical service providers
Analytics and customer support tools used to operate our business

All third parties are expected to handle your information securely and confidentially.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no online transmission or storage system can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete and manage orders
Provide customer support
Meet legal, tax, and accounting obligations
Resolve disputes and enforce our policies

8. Your Rights

Depending on applicable laws and your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request information about how your data is used

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services.

We are not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

vifaa.shop does not knowingly collect personal information from children without appropriate authorization. If you believe information has been collected unintentionally, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

vifaa.shop
Email: info@vifaa.shop
Location: Nairobi, Kenya