Terms and Conditions
Effective Date: 01/01/2025
Welcome to vifaa.shop (“we”, “our”, “us”). These Terms and Conditions govern your use of our website and the purchase of products through our platform.
By accessing, browsing, or purchasing from vifaa.shop, you agree to comply with and be bound by these Terms and Conditions.
1. Acceptance of Terms
By using this website, you confirm that:
You are at least 18 years old, or
You are using the website under the supervision of a parent or legal guardian.
If you do not agree to these Terms, please discontinue use of the website.
2. Products and Availability
vifaa.shop offers handmade fleece products through our online store.
Because our products are handmade, slight variations in color, texture, finish, dimensions, or appearance may occur and are considered part of the uniqueness of each item.
All products are subject to availability.
We reserve the right to:
Limit quantities purchased
Modify product descriptions or pricing
Discontinue products at any time
Refuse service where necessary
3. Pricing
All prices displayed on vifaa.shop are listed in USD (United States Dollar) unless otherwise stated.
Prices may change without prior notice.
In the event of an error in pricing, availability, or product information, we reserve the right to cancel or refuse affected orders and issue applicable refunds where payment has already been received.
4. Orders and Payment
Orders are considered confirmed only after successful payment processing and order confirmation.
We reserve the right to decline or cancel orders where:
Payment cannot be verified
Fraudulent activity is suspected
Product availability changes
Errors occur in pricing or product information
Accepted payment methods will be displayed during checkout.
5. Shipping and Delivery
We aim to process and ship orders as promptly as possible.
Delivery timelines are estimates and may vary depending on location, courier operations, customs processes (where applicable), or unforeseen circumstances.
Once an order has been transferred to the delivery provider, vifaa.shop is not responsible for courier-related delays outside our control.
Customers are responsible for providing accurate shipping information.
6. Returns and Refunds
Customers may request a return within [Insert Number] days of receiving their order.
To qualify for a return:
The item must be unused
The item must remain in original condition and packaging
Proof of purchase may be required
Because products are handmade, minor natural variations are not considered defects.
Refunds will be issued after inspection and approval.
Shipping fees are non-refundable except where an incorrect or defective item was delivered.
7. Intellectual Property
All content on vifaa.shop—including product photographs, branding, logos, graphics, website design, descriptions, text, and other materials—is owned by vifaa.shop unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law, vifaa.shop shall not be liable for indirect, incidental, special, or consequential damages arising from:
Use of the website
Delays in delivery
Product misuse
Temporary website interruptions
Our total liability shall not exceed the value of the purchased order.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya.
Any disputes arising from use of the website shall be subject to the jurisdiction of Kenyan courts.
11. Changes to These Terms
We reserve the right to update or revise these Terms and Conditions at any time.
Updated versions will become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of any revised Terms.
12. Contact Information
For questions regarding these Terms and Conditions, contact:
vifaa.shop
Email: info@vifaa.shop
Location: Nairobi, Kenya
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