Refund and Returns Policy
Effective Date: 01/01/2025
Overview
At vifaa.shop, we want you to enjoy your handmade fleece products and shop with confidence.
Our refund and returns policy lasts 30 days from the date your order is delivered. If more than 30 days have passed, we may not be able to offer a refund or exchange.
To qualify for a return:
The item must be unused and in the same condition as received
The item must be returned in its original packaging
Proof of purchase or order confirmation must be provided
Please do not send returned items directly to the manufacturer.
Non-Returnable Items
The following items are not eligible for return:
Gift cards
Personalized or custom-made products (where applicable)
Products damaged through misuse or improper handling
Handmade Product Notice
Because our products are handmade, slight variations in color, texture, stitching, finish, dimensions, or appearance may occur and are considered part of the uniqueness of each item.
Such natural variations are not considered defects and may not qualify for returns or refunds.
Partial Refunds
Partial refunds may be granted in certain situations, including:
Products showing signs of use
Items not returned in original condition
Products returned with missing parts not caused by our error
Returns initiated more than 30 days after delivery
Refund Process
Once your returned item is received and inspected, we will notify you via email confirming receipt.
We will also communicate whether your refund has been:
Approved, or
Rejected
If approved, your refund will be processed and issued to your original payment method within a reasonable processing period.
Processing times may vary depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your card provider or payment provider
Contact your bank, as processing times may apply
If you still have not received your refund after completing these steps, contact us at:
Sale Items
Only regular-priced products may be refunded.
Sale, discounted, promotional, or clearance items are generally not eligible for refunds unless defective or required by applicable law.
Exchanges
We replace products only where items arrive damaged, defective, or incorrect.
If you would like to request an exchange for the same product, please contact:
Email: sales@vifaa.shop
Return Address:
45 Karen Road
Karen, Nairobi, Kenya
Gifts
If an item was marked as a gift and shipped directly to you:
You may receive store credit equivalent to the approved return value.
If the item was not marked as a gift:
Refunds will be processed to the original purchaser.
Shipping Returns
To return a product, send it to:
vifaa.shop
45 Karen Road
Karen, Nairobi, Kenya
Customers are responsible for return shipping costs unless:
The wrong item was delivered
The product arrived damaged or defective
Shipping charges are non-refundable unless otherwise required.
For higher-value returns, we recommend using a trackable shipping service or shipping insurance.
We cannot guarantee receipt of returned items that are not trackable.
Need Help?
For questions regarding returns, exchanges, or refunds, contact:
Email: sales@vifaa.shop
Location: Nairobi, Kenya
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